FAQ

Here are some of the questions we frequently get asked. Don’t see your question here? Please reach out to hello@ezra.com or (888) 402-3972.
About Ezra
What is the Ezra Full Body?

The Ezra Full Body looks at your body from your head to your mid-thigh, focusing all your major organs. Current medical guidelines only focus on screening for colon, breast, cervical, lung and prostate cancers — but what about your other organs? They are vital, too. This is the Ezra advantage: getting a full look inside your body.

For a full list of organs covered please visit our Ezra Scan page.

When your annual scan is done, you then connect with your Ezra clinician who reviews your results with you and answers any questions. In addition to getting your original radiology reports and access to your actual images, you also get your personalized Ezra Report which translates the medical findings into straight-forward language and if applicable, any actionable next steps.

Who is Ezra for?

Ezra is for people who want to get an advantage by 1) getting a bird’s eye view of your body and 2) finding early disease and early cancer. Ezra was not designed for people who are having active symptoms or pain – if this is the case, you and your health are best served by talking to your primary care provider for focused evaluation. If you are having a medical emergency, please call 911 immediately.

Do I still need a regular cancer screening as recommended by my primary care doctor?

The Ezra Full Body Scan has been shown to be highly effective in detecting abnormalities. For example, we’ve found early cancers smaller than 1 cm, that’s about the size of a pea. Still, no medical study is 100% perfect. Ezra is an extra layer of protection to age-appropriate cancer screening guidelines, such as colonoscopy and mammography.

Why sign up for Ezra and not go directly to an MRI imaging facility?

Three reasons: cost, quality, and ease. First, Ezra members pay a lower price. We buy MRI scanning slots in bulk from our imaging partners, who give us preferential rates — and pass those savings on to you.

Second, your MRI scan is analyzed by radiologists who are carefully vetted and routinely review Ezra full body MRI scans. Other facilities are nowhere near as experienced in reading scans of the entire body.

Third, we make it easy for you. As an Ezra member, you don’t need a referral, and your personalized report is available to you in your My Ezra dashboard; your licensed Ezra clinician will explain all your results, and your Ezra Care Team is always here for you.

How often do you recommend getting an Ezra Scan?

Consider getting an Ezra Scan every 12 months to monitor your health status. The Ezra Scan is like a photo inside your body and is a way to monitor for changes over time – just like seeing yourself change when you flip through your phone’s photo album.

I’m not in New York, San Francisco, or Los Angeles. When will Ezra be available in my city?

We’re working hard to launch our scans in more cities. Be the first to know when we launch in your city by signing up here.

Telehealth
How do I communicate with my Ezra clinician?

After you’re signed up with Ezra, you can connect with your Ezra clinician over video conferencing, which gives you the ability to virtually meet and even screen share to discuss your results.

How long after my scan do I get the results?

All Ezra Members receive their Ezra Report within 7 business days. We’re working on faster report delivery, and currently the majority of our Members receive their Ezra Report within 3 to 5 business days. 

Why AI? Who actually reads my images?

Recent studies show that AIs make radiologists more accurate and more productive. Using AIs in radiology is like having a second pair of eyes looking at your scans, but, importantly, the final report is always signed off by a radiologist. Think of AI as an added measure of accuracy and assurance. 

Ezra’s Plexo Software (which incorporates Ezra’sProstate AI) is an FDA-cleared software medical device.

Cost and Pricing
Is Ezra covered by insurance?

At this time, Ezra is offered directly to consumers, and you can use HSA/FSA dollars to pay for your Ezra plan. We’re currently in talks with payers to get Ezra included in health plans. Sign up for our newsletter for updates on our insurance efforts.  

What is the price of an Ezra Scan?

Please visit our Pricing page for information about Ezra Scans. You can use FSA/HSA dollars, and we also provide flexible payment plans.  

What is Ezra's Cancellation Policy?

We know your time is valuable, and ours is too. Out of respect for our staff and our other members, we ask that you give us more than 24 hours if you need to reschedule or cancel an appointment. If you reschedule or cancel your appointment 24 hours or less, you will incur a $150 fee.

Magnetic Resonance Imaging (MRI)
What is an MRI scan?

MRI stands for Magnetic Resonance Imaging. An MRI machine is a giant magnet that uses radio waves to take pictures of your body’s organs and structures. It’s also completely safe, as long as you don’t have any metallic implants that are incompatible with MRI scanning (for example, a pacemaker or a metallic orthopedic implant). And because of the magnetic field, during your MRI, you may not wear any jewelry or clothing that have metallic components.

Are MRI scans safe?

Yes, MRI scans have been around since the 1980s and are proven safe (and added bonus: pain-free). Just as important, unlike other medical imaging procedures such as CT (CAT scan) and  X-ray, MRI scans don’t expose you to harmful radiation.

Can you tell me more about your MRI machines?

Absolutely! We carefully ensure every MRI scanner meets our quality standards. All our scanners are 3T magnet strength, to make sure you get the optimal look inside your body.

Is the MRI machine open or closed?

The Ezra Scans are done in closed 3T strength magnets, to make sure you get the optimal look inside your body. 

Can I do my scan in an open or standing MRI?

The Ezra Scans are not done in open or standing MRIs, however our imaging partners use new 3T MRI scanners with a wide 70cm bore (a wider opening).

Why can’t MRI help me get a look at my lungs?

Two main reasons:

1) MRI depends on hydrogen atoms (predominantly found in water molecules) being present to create internal images of your body. Our lungs are mostly filled with air.

2) Even if you’re holding your breath during a scan sequence, there is motion artifact from lung and heart movement. Lung MRI is a rapidly advancing field and we are working towards a future where advanced techniques, leveraging Artificial Intelligence, will make lung MRI-based cancer screening possible.

For lung cancer screening, Ezra offers a low dose CT scan. Learn more on our Pricing page.

Computed Tomography (CT) Scan
What is a CT scan? What is a low-dose CT (LDCT) scan?

CT stands for Computed Tomography. A CT scanner uses the combination of x-ray with computer processing to take pictures of your body’s organs and structures. Unlike MRI, it does require the use of ionizing radiation (x-rays), which is potentially harmful.

A low-dose CT scan uses much less ionizing radiation than a regular CT. The image quality is not as clear as a regular CT but for screening purposes – LDCT is the gold standard. LDCT is the only CT imaging technique that Ezra uses.

Are Ezra LDCT scans safe?

Everything in medicine has benefits and risks. The Ezra LDCT is safe, but it does expose you to ionizing radiation. LDCT benefits include screening for lung cancer. If you’d like, you can discuss this more with your Ezra clinician.