Customer Success Associate

Our mission

Our mission at Ezra is to detect cancer early for everyone in the world. We have developed a new way to screen for cancer everywhere in the body using a full body MRI powered by Artificial Intelligence.

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We believe in empowering people to make their own health decisions, so we are offering Ezra as a direct-to-consumer membership. Our members sign up for Ezra, visit a partner imaging center to get a full body MRI scan, and receive a cancer screening report within 5-7 business days. Our scans and reports are all supported by AI.

Your mission

As a Customer Success Associate at Ezra, you will play a vital role in helping us deliver a best-in-class experience for every member, from their first interaction through their ongoing health journey. You’ll be responsible for converting new leads into active members, encouraging past customers to return for annual screenings, and supporting our key partnerships with physician practices and employers.

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You’ll be part of a mission-driven, fast-paced team that thrives on empathy, accountability, and curiosity. You’ll collaborate with teams across Ezra—from Marketing and Care to Engineering—to continuously improve how we serve our members and scale our impact. You’ll be empowered to act like an owner, solve problems creatively, and help shape the future of preventive healthcare.

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What You’ll Do

As Ezra’s Customer Success Associate, your responsibilities will include:

• Serving as the first point of contact for prospective members, answering questions, and guiding them through the scheduling process
• Managing and converting inbound leads through phone, email, text, and chat conversations
• Proactively reaching out to past members to encourage renewals and support long-term engagement
• Supporting provider and employer partners by addressing their patients’ or employees’ questions, ensuring a seamless experience
• Building trusted relationships with key partners by providing responsive support, regular updates, and personalized guidance
• Collaborating with the Marketing team to optimize lead nurturing and conversion strategies
• Working closely with the Care team to resolve customer issues with empathy and urgency
• Identifying and suggesting process improvements to streamline operations and enhance the member experience
• Accurately tracking all interactions in Salesforce and contributing to team reporting
• Maintaining a deep knowledge of Ezra’s offerings to confidently communicate value and guide member decision-making

Requirements

• Bachelor’s degree or above
• 2-4 years in a customer success, inside sales, or high-touch support role
• Strong phone presence and ability to manage high call volumes
• Experience using Salesforce or similar CRM tools
• Entrepreneurial, growth-driven, people-oriented and take initiative
• Track record of increasing customer satisfaction, retention, and upsells
• Highly empathetic and skilled at building trust and rapport
• Detail-oriented, organized, and resourceful
• Excellent member service and communication skills
• Familiarity with a medical or health-related environment is a bonus
• Proven track record of grit (resilience, passion, and self-motivated)

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What’s in it for you?

At Ezra, you have the opportunity to be an early member of our all-star team focused on detecting cancer early for everyone in the world. You’re also going to have access to benefits such as: 

• Competitive salary
• Medical, Dental, Vision Benefits
• Stock options
• Remote-first work environment 
• Generous vacation policy
• A culture that emphasizes learning and work-life harmony
• One complimentary Full Body MRI scan per year

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Our commitment to diversity and inclusion

We’re aiming to build a diverse team and inclusive company culture. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.