Customer Success Executive UK (FTC)

Our mission

Our mission at Ezra is to detect cancer early for everyone in the world. We have developed a new way to screen for cancer everywhere in the body using a full body MRI powered by Artificial Intelligence.

‍

We believe in empowering people to make their own health decisions, so we are offering Ezra as a direct-to-consumer membership. Our members sign up for Ezra, visit a partner imaging center to get a full body MRI scan, and receive a cancer screening report within 5-7 business days. Our scans and reports are all supported by AI. 

‍

Your Mission

As a Customer Success Executive (Contractor) at Ezra, you’ll help us deliver a best-in-class experience to both new and returning members, while supporting key partnerships with physician practices and employers. Your work will directly contribute to our ability to help more people detect cancer early and take proactive control of their health.

‍

You’ll be part of a mission-driven, fast-paced team that thrives on empathy, curiosity, and impact. You’ll work closely with the Customer Success, Marketing, and Care teams to drive growth, member satisfaction, and retention. You’ll be empowered to act like an owner, solve problems creatively, and improve our systems and processes as we scale across the UK and beyond.

‍

Duration: 6 months with the possibility of extension

‍

What You’ll Do

As Ezra’s Customer Success Associate, your responsibilities will include:

• Serving as the first point of contact for prospective UK members, answering questions and guiding them through the scheduling process
• Managing and converting inbound leads through phone, email, text, and chat conversations
• Supporting provider and employer partners by addressing their patients’ or employees’ questions and delivering an excellent experience
• Building trusted relationships with referring partners through timely updates, thoughtful communication, and reliable follow-up
• Collaborating with the Marketing team to improve lead nurture and conversion in the UK market
• Resolving member issues quickly and empathetically by partnering with the Care team
• Tracking all activity in Salesforce and contributing to reporting and insights
• Identifying opportunities to streamline UK-specific workflows and improve the member journey
• Acting on feedback from members and partners to improve our services

‍

Requirements

• Bachelor’s degree or above
• 2+ years in a customer success, inside sales, or high-touch support role
• Strong phone presence and ability to manage high call volumes
• Experience using Salesforce or similar CRM tools
• Entrepreneurial, growth-driven, people-oriented and take initiative
• Track record of increasing customer satisfaction, retention, and upsells
• Highly empathetic and skilled at building trust and rapport
• Detail-oriented, organized, and resourceful
• Excellent member service and communication skills
• Familiarity with a medical or health-related environment is a bonus
• Proven track record of grit (resilience, passion, and self-motivated)

‍

What’s in it for you?

As a UK contractor, you'll have the opportunity to help build Ezra’s UK presence from the ground up and play a key role in helping people detect cancer early. You’ll be joining a passionate, collaborative team, and will benefit from:

• Competitive day rate (with uncapped commission potential)
• Remote-first role 
• Opportunities for future contract extension or permanent employment
• A culture that emphasizes learning and work-life harmony
• Ongoing support, training, and exposure to cross-functional teams
• The chance to make a meaningful impact in people’s lives through your work

‍

Our commitment to diversity and inclusion

We’re aiming to build a diverse team and inclusive company culture. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.